Keditec-Print Warranty Policy Overview

Professional printing solutions: Keditec-Print is committed to providing customers with customized printing solutions that meet the high standards of different industries and ensure the professionalism and reliability of printing results.
Pay equal attention to quality and service: We not only provide high-quality printing products and consumables, but also pay attention to the comprehensive service, including technical support, after-sales services, etc., to ensure that customers receive a worry-free experience.
Customer satisfaction first: By continuously optimizing product performance and service processes, Keditec-Print always places customer satisfaction first, and strives to exceed customer expectations in every collaboration.

Warranty period: usually within one year after purchase, covering manufacturing defects under normal use of the product.
Coverage: Including hardware failures, parts damage, etc., but excluding damage caused by man-made damage or natural disasters.
Application process: Customers need to provide purchase vouchers and detailed fault descriptions, submit warranty applications through official channels, and wait for review and maintenance services.

Rapid response mechanism: We have established an efficient customer feedback channel to ensure that the processing process is initiated within 24 hours of receiving a problem report, quickly identifying the problem and providing a solution.
Original parts guarantee: All replacement parts are from the original factory, which guarantees the quality of maintenance and the performance of the printer, and prolongs the service life of the equipment.
Professional technical team: Our technical support team has undergone rigorous training and has in-depth printer knowledge and technical background, enabling us to provide professional diagnostic and repair services.

Fault identification: Users should accurately describe the problem with the printer, including symptoms such as BigInt, abnormal sound, or poor print quality, in order to quickly identify the cause of the failure.
Online repair process: Visit the official website or use the mobile app, fill in the repair form and upload relevant photo evidence, and get the repair number to track the progress after submission.
Customer service support channels: Contact customer service by phone, email or online chat, provide purchase vouchers and warranty cards, and confirm warranty qualifications and service terms.