I. Introduction

Keditec – Print (hereinafter referred to as “we” or “us”) attaches great importance to the protection of users’ privacy. This privacy policy is designed to detail how we handle users’ (hereinafter referred to as “you” or “your”) personal information during the operation of the keditec – print.com website (hereinafter referred to as “this website”), ensuring that your personal information is handled securely and properly when you use our services.

II. Information Collection

(I) Personal Information

Registration Information

When you register an account on this website, we will ask you to provide some basic personal information, including but not limited to:

Name: This is important information for identifying your identity, and we will use it when communicating with you and handling your orders and other services.

Email address (Service@keditec – print.com): We will use this email address to contact you, including sending order confirmations, service notifications, marketing information (with your consent), etc.

Contact phone number: It facilitates us to get in touch with you in a timely manner when necessary during the order processing, such as when there are problems with logistics delivery or special circumstances regarding your order that require communication.

Company name (if applicable): If you are using our services on behalf of a company, the company name will help us better understand your business needs and provide more targeted services.

Order-related Information

When you place an order through this website, we will collect the following information:

Delivery address: This is crucial information to ensure that the products or services you ordered can be accurately delivered to you. We will keep this information strictly confidential and only provide it to the logistics companies responsible for delivery.

Billing address: It is used for handling your payment and issuing invoices and other financial operations.

Payment information: When you make a payment, we may collect some payment-related information, such as part of your credit card number. Please note that we will process payment operations through a secure payment gateway and will not directly store the complete credit card information to ensure the security of your payment.

(II) Non-personal Information

Technical Data

We will collect information such as your browser type and operating system. For example, we will know whether you are using Chrome browser or Firefox browser, and whether your operating system is Windows or Mac OS, etc. This information helps us ensure that the website can operate normally under different technical environments and optimize the website’s compatibility.

Access Data

We will record your IP address, access time, and browsed pages, etc. The IP address can help us roughly determine your geographical location, so that we can provide services that better meet the needs of users in different regions. The data on access time and browsed pages are used to analyze your behavior on the website, such as the pages you visit most frequently and the time you spend on each page, thus helping us optimize the layout and content of the website and improve your user experience.

III. Information Use

(I) Service Provision

Order Processing

We use your personal information to comprehensively handle your orders. This includes the entire process from the moment you place an order, to our arranging printing services, conducting quality inspections, and then cooperating with logistics companies to deliver the products to the delivery address you specified.

During this process, we will provide necessary order information to relevant partners. For example, we will provide your delivery address and product information to logistics companies so that they can accurately carry out the delivery; we will provide payment-related information to payment processing institutions to ensure that your payment can be completed safely and smoothly.

Service Optimization

Based on the information you provided, we can better understand your needs and continuously optimize our printing services. For example, if we find that users in a certain region have a relatively high demand for a specific type of printed products, we can adjust our production and service strategies to better meet the needs of users in that region.

(II) Customer Support

Identity Recognition

When you contact our customer support team, we will use your personal information to quickly identify your identity. For example, through your name, email address, or contact phone number, we can quickly query your account information and order history, so as to solve your problems more efficiently.

Problem Solving

Whether you encounter problems during the order process or have questions about our services, our customer support team will provide you with accurate and effective solutions based on the information you provided and the relevant information of you recorded in our system.

(III) Marketing and Promotion

Marketing Based on Consent

With your explicit consent, we may use your email address (Service@keditec – print.com) or contact phone number to send you information about our new products, services, promotional activities, etc. For example, when we launch a new printing technology or have special discount offers, we will notify you via email or phone.

Personalized Recommendations

Based on your order history and browsing behavior, we may provide you with personalized product or service recommendations. For example, if you have previously ordered business card printing services multiple times, when we have new business card design templates or related offers, we may recommend them to you.

(IV) Website Optimization

User Behavior Analysis

We use non-personal information to conduct in-depth analysis of the website’s usage. For example, by analyzing which pages are the most popular, we can understand users’ interest in different types of services and then optimize the content and display methods of these pages.

Website Function Improvement

Based on data such as the time users spend on the website and their operation paths, we can identify problems in the website’s functions and user experience. For example, if users spend too much time on a certain operation process, we can optimize that process by simplifying the operation steps to improve users’ operation efficiency.

IV. Information Disclosure

(I) Third-Party Service Providers

Logistics Partners

We cooperate with logistics companies to complete the delivery of orders. During this process, we will provide your delivery address and product-related information to the logistics companies, but only the information necessary for completing the delivery task. These logistics companies have signed confidentiality agreements with us and are obliged to protect the security of your information.

Payment Processing Institutions

For payment operations, we cooperate with payment processing institutions through a secure payment gateway. When processing your payment information, we will only transfer the necessary payment-related data to the payment processing institutions, and they are also subject to strict security and confidentiality regulations to ensure that your payment information is not leaked.

(II) Legal Requirements

Response to Legitimate Requests

If we receive valid legal requests, such as court subpoenas or investigation requests from law enforcement agencies, we may disclose your personal information in accordance with the law. In such cases, we will strictly follow the legal procedures to ensure that the information disclosure is carried out legally and compliantly.

Public Safety and Interests

In special circumstances involving public safety, major public interests, etc., we may also disclose your personal information in accordance with relevant laws and regulations. For example, in the case of preventing terrorist activities or combating major crimes, we have the responsibility to cooperate with relevant departments.

(III) Business Transfer

Information Transfer in the Case of Company Changes

If our company undergoes mergers, acquisitions, reorganizations, etc., your personal information may be transferred to the new entity. In such cases, we will ensure that the new entity is aware of and complies with the provisions of this privacy policy and continues to protect your personal information.

During the business transfer process, we will take reasonable measures to ensure the secure transfer of information and notify you of the relevant situation in a timely manner (if required by law).

V. Information Protection

(I) Security Measures

Data Transmission Security

We adopt encryption technologies (such as SSL encryption) to protect the security of data during transmission. When you enter personal information (such as login passwords, payment information, etc.) on the website, this data will be encrypted during transmission to prevent it from being stolen or tampered with during network transmission.

Data Storage Security

For stored data, we adopt secure storage technologies. Our servers are equipped with advanced security protection systems, including firewalls, intrusion detection systems, etc., to prevent external illegal intrusions. At the same time, we conduct classified management and access control of stored data and limit employees’ access rights to your personal information.

Only authorized employees who need to perform work tasks (such as handling orders, providing customer support, etc.) are allowed to access relevant information, and we will record and audit employees’ operations to ensure that the use of information complies with regulations.

(II) Data Retention

Reasonable Retention Period

We will only retain your personal information for the necessary period to achieve the purposes described in this privacy policy. For example, for order information, we will retain it for a certain period after the order is completed in order to handle possible after-sales problems, financial settlements, etc.

Secure Deletion and Anonymization

When your account is cancelled or there is no longer a need to retain the information, we will delete or anonymize your personal information in a secure manner. For the deletion operation, we will ensure that the data is completely erased from the storage medium to prevent data recovery; for anonymization, we will process the data so that it can no longer identify an individual’s identity, but may retain some data for statistical analysis and other non-personally identifiable purposes.

VI. Users’ Rights

(I) Access and Correction

Request for Information Access

You have the right to access your personal information stored by us. You can contact our customer support team and submit a request for information access. We will provide you with a copy of your personal information within a reasonable time after receiving the request in accordance with relevant regulations.

Information Correction

If you find that the personal information we stored about you is inaccurate, you have the right to ask us to correct it. We will verify your identity and then promptly modify the inaccurate information and ensure that the modified information is accurate.

(II) Deletion

Request for Deletion under Qualified Conditions

Under circumstances that comply with the law, such as when you no longer use our services and request the deletion of your personal information, or when we have no legitimate reason to continue to retain your personal information, you have the right to ask us to delete your personal information.

Processing of Deletion Requests

We will process your deletion request in accordance with the law after receiving it and verifying your identity. This may involve thoroughly deleting relevant data and notifying third parties that may be involved to stop using your personal information.

(III) Objection and Restriction of Processing

Right to Object to Processing

You have the right to object to our processing of your personal information. For example, if you think that our processing of your personal information does not conform to the provisions of this privacy policy or infringes on your privacy rights and interests, you can raise an objection to us.

Request for Restriction of Processing

You also have the right to ask us to restrict the processing of your personal information. In some cases, such as when you question the accuracy of your personal information and are waiting for us to verify and correct it, you can ask us to restrict the processing of the relevant information during the verification period. We will evaluate and handle your objections and requests for restricting processing in accordance with the law.

VII. Children’s Privacy

Services Not Targeted at Children

This website is not targeted at children under the age of 13 (or the age standard for children stipulated by local laws). We will not deliberately collect children’s personal information.

Accidental Collection and Handling

If we find that we have accidentally collected children’s personal information, we will immediately take measures to delete this information and ensure that similar situations do not occur again.

VIII. Privacy Policy Update

Notification of Changes

We may update this privacy policy from time to time according to the changes in business development and laws and regulations. When we update the privacy policy, we will publish the updated privacy policy on this website and indicate the update date.

Continuing to use this website after the privacy policy has been changed means that you agree to accept the updated privacy policy. If you do not agree with the updated privacy policy, you should stop using this website and request us to delete your personal information according to the prescribed procedures.

IX. Contact Us

Customer Support

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following ways:

Email: Service@keditec – print.com

Mailing address: No.9 Shengshui Road, Lishui Development, Nanjing, China

Through this privacy policy, we hope to ensure that you can provide your personal information with confidence when using the keditec – print.com website, and we will also strictly abide by relevant privacy protection regulations to safeguard your rights and interests.