Keditec-Print Warranty Policy Overview
- Professional printing solutions: Keditec-Print is committed to providing customers with customized printing solutions that meet the high standards of different industries and ensure the professionalism and reliability of printing results.
- Pay equal attention to quality and service: We not only provide high-quality printing products and consumables, but also pay attention to the comprehensive service, including technical support, after-sales services, etc., to ensure that customers receive a worry-free experience.
- Customer satisfaction first: By continuously optimizing product performance and service processes, Keditec-Print always places customer satisfaction first, and strives to exceed customer expectations in every collaboration.
Warranty Policy Basics
Overview of warranty terms
- Warranty period: usually within one year after purchase, covering manufacturing defects under normal use of the product.
- Coverage: Including hardware failures, parts damage, etc., but excluding damage caused by man-made damage or natural disasters.
- Application process: Customers need to provide purchase vouchers and detailed fault descriptions, submit warranty applications through official channels, and wait for review and maintenance services.
Warranty service advantage
- Rapid response mechanism: We have established an efficient customer feedback channel to ensure that the processing process is initiated within 24 hours of receiving a problem report, quickly identifying the problem and providing a solution.
- Original parts guarantee: All replacement parts are from the original factory, which guarantees the quality of maintenance and the performance of the printer, and prolongs the service life of the equipment.
- Professional technical team: Our technical support team has undergone rigorous training and has in-depth printer knowledge and technical background, enabling us to provide professional diagnostic and repair services.
Fault declaration and handling
- Fault identification: Users should accurately describe the problem with the printer, including symptoms such as BigInt, abnormal sound, or poor print quality, in order to quickly identify the cause of the failure.
- Online repair process: Visit the official website or use the mobile app, fill in the repair form and upload relevant photo evidence, and get the repair number to track the progress after submission.
- Customer service support channels: Contact customer service by phone, email or online chat, provide purchase vouchers and warranty cards, and confirm warranty qualifications and service terms.
